• The item was ordered from us within the last 6 months.
• The item is unworn, undamaged and in its original box, or the item is defective / has a product fault.

1. Select order number
   Choose the relevant order number from your order overview.
2. Specify return or complaint reason
   Choose the reason that applies to most items.
3. Select products
   Choose the items to be returned or reported.
4. Add comments
   (required only for complaints)
5. Upload photos
   (required only for product defects)
6. Add personal details
   Provide your contact details in case we have questions.
7. Submit form
   Send the completed form online.

After submitting the form, you will receive a confirmation email from ATLAS with your individual case number.

For a complaint (e.g. missing or incorrect delivery, product defect)

• Your case will be individually reviewed by our customer service.
• You will receive your case number and feedback on your request and the next steps as soon as possible.
• Shipping costs: ATLAS bears the cost and risk of the return shipment.

For a return (e.g. ordered by mistake, doesn't fit / no longer needed)

• You will receive your case number as soon as possible
• Important: The case number must be clearly visible on all returned boxes.
• Packages without a case number will be returned to the sender and invoiced to them.
• Shipping costs: The customer bears the cost and risk of the return shipment.

Important information on exchange and refunds

• No exchanges are made. If you would like a different size or item, please place a new order.
• Once ATLAS has received, inspected and recorded the returned items, you will receive a corresponding credit note for the returned items, provided all stated requirements are met.